Couple of questions here that I couldn't find answers on the site...

What is your refund policy? Can I cancel the order anytime before game's release date ? And if I pre-order, will I be charged now or on the day of the release? When will the game key will be released, before, on or after release date ?

Your price is pretty good and I have never purchased from you guys, just want to make sure what I'm getting into. Read some pretty awful reviews that were dated from 4-5 years ago about people never getting their product key, but I guess this has been fixed by now :)

Thanks!