Purchases and Payments

Contact the team

Do you have questions or need a helping hand?

Europeans @ work

We give our best to support you, but Europeans need to sleep sometimes...
Remember the time zones!

What do I do if I have a problem with the payment or download?

Contact us - Please remember to include your order number in the support email, and a clear explaination of the problem so that we can help you immediately.

You can find the contact options on the left side of this support page!

Trouble with Kaspersky & Microsoft Essentials or other security features?

Sometimes anti-virus or security software can block the payment or a download. How to get around this? Simple - Either add Gamesplanet.com as a trusted website (this procedure will be different for each security program). Or simply disable this program before hand. Don't forget to turn it back on afterwards though ;)

Click the links below to see the Kaspersky advice on the following steps:

How to enable or disable the software "Safe Money"
How to add Gamesplanet as a trusted site