Dear customers, below is a copy of the message we've sent out to those who bought the Deluxe Edition at our store. TL;DR issue occurred, will be solved but time needed (no ETA), refunds for those who do not wish to wait, our deep apologies :(

--- FULL MESSAGE ---
Unfortunately, an incorrect setup has made us unable to deliver the Deluxe Keys. We are currently sorting this out. Unfortunately, at this stage, we can't estimate when the problem will be fixed, as we have no way of correcting it ourselves.

We are sincerely sorry for the problem with your order and if you don't want to wait, we will of course assist in issuing a refund.

And believe us, we are at least as upset as you are.