Hey there Chris,

thank you very much for the comprehensive answer, excellent CS as I have come to expect from you guys! =)

The approach Gamesplanet is taking with EA games actually makes a lot of sense to me, now that you have explained so well; it seems to be the most fair and secure option to ensure satisfied customers on one hand and maintaining GP's reputation as being extremely reliable and actually putting the customer first... a rare decision in this day and age.

I can only congratulate Gamesplanet for this choice, and the candidness with which the CS team communicates these high level business strategies with the community!

It's a shame that I didn't get a Gamesplanet voucher for my birthday, I guess. ;)