The Crew Complete Edition Ubisoft Connect

The Crew Complete Edition

The Crew® Complete Edition includes The Crew® original game with all missions and modes released since launch, its expansion The Crew® Wild Run plus Season Pass content.

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Comments on The Crew - Calling All Units (DLC)

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Lunatic_Asylum 1 0 28.11.2016 03:48

I activated the key, but Uplay returned no answer. Now, I cannot see it in my library. I sent a letter to the Ubi support team, and I expect an answer in a few days (they have a long queue, I assume).

FionnGP Team 2 0 28.11.2016 04:51

Hey there! That usually happens when you don't yet have the main game activated on your Uplay account. Do you have The Crew?

Lunatic_Asylum 1 0 28.11.2016 05:15 (Edited)

@Fionn

Hello, Lithium!
I submitted my report to Ubi. It is a very complicated problem. The thing is that I had two versions of The Crew on my account: The Crew (Russian), which I never use, and The Crew + The Crew: Wild Run (Worldwide). When I activated the key, the client returned nothing; and I could not see the DLC added to my Worldwide version. I relogged, and I can no longer log in to the Uplay account(!). I assume that adding the DLC key messed up my account, inasmuch as it tried figuring out to which version it should attach. Now, I am stuck with no Uplay, no games, no Crew. However, I have had positive experience with the Ubisoft help team; and I hope they will help to resolve it: on the downside, it takes weeks sometimes...

Lunatic_Asylum 1 0 28.11.2016 05:19 (Edited)

@Lunatic_Asylum

It is also funny how I got the Russian version: I bought it from an official European retailer who advertised it as an English (Worldwide) version. I had to contact Ubi who would tell me that it was a Russian key, and then contact the seller to get the Worldwide key for no extra charge. Therefore, I have had two versions on my account...

FionnGP Team 1 0 28.11.2016 05:40

@Lunatic_Asylum

Which official European retailer was that? I doubt they are very official if they sold you a Russian key.

Lunatic_Asylum 1 0 28.11.2016 06:19

@Fionn

It was Gamersgate (listed as official on Ubi), but it was their honest glitch in the system or description; and they fixed it immediately after sending me the correct key. I shall buy from them anytime, as they are a professional service.

Lunatic_Asylum 1 0 28.11.2016 05:17 (Edited)

@Lunatic_Asylum

Basically, I suspect that I need a member of Ubi detach and reattach the DLC to the correct game version in order to use Uplay services (the key was consumed).

FionnGP Team 1 0 28.11.2016 05:40

@Lunatic_Asylum

Yes I think that's the only option here, us at Gamesplanet have no access to your Uplay account, only Ubisoft do

Lunatic_Asylum 1 0 03.12.2016 14:33

@Fionn

All was fixed automatically. The system still shows that I do not own Calling All Units on one screen, whereas on the other I do own it; but the game works with the DLC: that is what matters! Thank you!