We give our best to support you, but Europeans need to sleep sometimes...
Remember the time zones!
Firewalls and virus protection
You may find that Internet Security software such as Kaspersky or AntiVir can cause problems with our Downloader - Download interruptions or complete blockages are possible.
If possible allow access for our Downloader in the Anti virus program
Or don't use the Downloader, and instead download the single files:
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