PC
Mass Effect: Andromeda Origin (Direct)
Mass Effect: Andromeda
Mass Effect: Andromeda takes you to the Andromeda galaxy, far beyond the Milky Way. There, you'll lead our fight for a new home in hostile territory - where WE are the aliens.
RPG (Roleplay)
Not available
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Dear GP team,
can you/are you allowed to comment on why it is taking such a long time for you to get the ME:A preorder going?
Amazon (DE, UK, US) has had it for ages, and while I of course know that you are quite a bit smaller than Amazon, you are (to my mind) one of the few fully legal and above-board keysellers with an excellent (and well-deserved!) reputation... so I cannot imagine for the life of me why Origin/EA would make it so hard for you...
Really curious why that is, especially since I am sorry to say that I have now preordered on Amazon, having received a gift voucher for them for my birthday last week.
replyHi sebbe667,
we are free to set the date on when we accept pre-orders on any game. There is no restriction on this. It doesn't matter the size, e.g. Amazon vs. Gamesplanet nor any other circumstances. The main issue is product availability and thus responsibility with our customers.
Since EA has choosen to go all "Origin first", we are careful to offer pre-orders on EA games. First and foremost, we want to ensure every gamer ordering from us will have his key on time. As we know that the stock made available to us is limited, we choose to start taking pre-orders later than anyone else. It would make no sense at all to offer pre-orders early and then have to either cut pre-orders or complete suspend them. We accept pre-orders later but guarantee delivery of keys.
Do we miss out on business, do we possibly earn less on EA games? We surely do but we still prefer to be honest and be known for reliable and trustful service. Last but not least: There are so many more games than those from EA…
replycan you tell me what the price will be for the game
replyHey there Chris,
thank you very much for the comprehensive answer, excellent CS as I have come to expect from you guys! =)
The approach Gamesplanet is taking with EA games actually makes a lot of sense to me, now that you have explained so well; it seems to be the most fair and secure option to ensure satisfied customers on one hand and maintaining GP's reputation as being extremely reliable and actually putting the customer first... a rare decision in this day and age.
I can only congratulate Gamesplanet for this choice, and the candidness with which the CS team communicates these high level business strategies with the community!
It's a shame that I didn't get a Gamesplanet voucher for my birthday, I guess. ;)
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